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Sydney is capable of answering many of your account inquiries. Chat is not accessible unless you are logged into your online profile. Our Chat Agents are part of our Customer Service team.

They have access to the same tools and resources as our phone agents and are here to answer all your account questions.

If our virtual intelligent agent is unable to answer your question(s), you will be automatically transferred to a live Chat agent for further assistance.

Chat is an online communication service provided to cardholders who prefer to chat with a Synchrony agent instead of contacting us by phone, email or standard mail.

We must have at least one phone number associated with each account.

To change it, log in, go to the Profile menu, go to Personal Information and update the phone number. If you have questions about your account, call the toll-free number on your statement or on the back of your credit card. You may also write to us: If you think we may have reported inaccurate information about you to a credit reporting agency, or if you think there is an error on your statement, write to us at the address above. Call the number on the back of your card for customer service. For your protection, we will close your account and will issue you a new account number. If you find any purchases you did not make, report these to Customer Service. Bear in mind, your Synchrony Bank credit card account gives you benefits like promotional financing, online payments and world class service. No, you need to contact Customer Service to close your credit account. Please call our automated phone system, 24 hours a day to report your card lost or stolen.You cannot enroll, modify or cancel Autopay (1) on your due date after 5 p.m. Any additional payments (or credits) processed on your account may reduce the Automatic Payment that is scheduled. Verify with your banking institution that the payment has cleared.In addition to online payments (single, multiple and Autopay), we accept checks drawn on US financial institutions, money orders, Western Union, Walmart Bill Pay services or electronically submitted payments from your financial institution. From the Accounts menu, select your account, click Payments, then click History. Follow the steps below to make multiple payments at one time: With Autopay, set payments will automatically be deducted from your bank account each month on your payment due date. If it has, contact us at the phone number indicated on your card and/or statement. Have your payment information ready, including: Payment date, type (check, money order, electronic, etc.), amount, account number and how (address/channel) payment was made (USPS, e, Pay by Phone, In-Store). We are only able to reallocate posted or same-day pending payments.

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